Billing & Cancellations Policy

Billing Period

Effective June 1, 2002 , all services provided by DONet will be billed 20 days in advance of your account expiration date, and will include all applicable taxes. Credit card authorized payments will be billed one day prior to your account expiration date. Accounts shall automatically renew at the end of their term date, unless you notify us in advance, as required by any applicable contract you may have signed. Unpaid balances which are past due will be assessed an 18% annual percentage rate (APR) financing charge ($0.50 minimum), or the maximum allowable by law, whichever is lower. DONet reserves the right to terminate or discontinue service at any time due to delinquent balances.

Billing Disputes

Billing disputes with DONet may be sent to the Billing Department by filling out our contact form. You may also contact the billing department by phone at 1-937-226-6896. Termination of service does not nullify payment amounts incurred prior to termination. Agreements or contracts on a basis other than monthly (yearly, quarterly, etc…) can be canceled via E-Mail or by phone at 1-937-226-6896. Subscriber is still obligated to pay any and all monthly fees until termination of the contract is finalized.

Cancellation Policy

Charges are not prorated if you choose to cancel your account prior to the end of your billing period. You may elect to have your account closed at the end of the current billing cycle.